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Our Policy


At German Car Service Dubai, we value your trust and satisfaction above all else. Our policies are designed to ensure transparency, reliability, and complete peace of mind every time you choose us.

1. Service Policy


We are committed to delivering high-quality car repair and maintenance services that meet dealership standards at competitive prices.

  • All services are performed by qualified, certified technicians using genuine or OEM parts.

  • We provide clear estimates before starting any job — no hidden charges or surprises.

  • Our team will seek your approval before performing any additional repairs.

  • Every vehicle is tested and quality-checked before delivery to ensure safety and performance.

  • We offer free pickup and drop-off across Dubai for your convenience.

2. Customer Satisfaction Policy


Your satisfaction is our top priority.

  • We stand behind our work with a service warranty on select repairs (details available at the time of booking).

  • If you face any issue after service, our team will reinspect and resolve it promptly.

  • We aim for clear communication, honest advice, and timely updates throughout your service process.

  • Feedback is always welcome — it helps us improve and serve you better.


3. Privacy & Data Protection Policy


We respect your privacy and are committed to protecting your personal information.

  • Any details you share (name, contact, vehicle info) are used solely for service coordination and will never be shared with third parties.

  • Our website and communication channels are secure and encrypted to safeguard your data.

  • You can request to have your personal data updated or removed at any time.

  • We comply with all applicable UAE data protection and consumer service standards.